Privacy Policy
Last updated: January 05, 2026
Al-Maha Agricultural Co. ("we", "us", "our", or "Almaha") operates the website https://almaha-kwt-almaha-agricultrual.odoo.com/ (the "Website") and the associated online store (collectively, the "Service").
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your rights regarding your data.
By accessing or using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly
- Account registration data: name, email address, phone number, password
- Order and delivery information: full name, shipping address, billing address, phone number, email
- Payment information (handled securely by our third-party payment processors — we do not store full card details)
- Communications: messages, reviews, support tickets, feedback
- Other optional data: date of birth (for age-restricted products), marketing preferences
b. Information Collected Automatically
- Device and technical data: IP address, browser type/version, operating system, device identifiers
- Usage data: pages visited, time/date of visit, products viewed, cart contents, referring/exit pages
- Location data: approximate location derived from IP address (country/city level)
- Cookies and similar technologies (see Section 7 below)
c. Information from Third Parties
- Shipping/delivery partners (order status updates)
- Payment service providers (confirmation of successful transactions)
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders, including delivery and invoicing
- To manage your account and provide customer support
- To communicate with you about orders, returns, refunds, promotions, and important updates
- To improve our Website, products, and services
- To prevent fraud, abuse, and unauthorized access
- To comply with legal obligations (tax, customs, consumer protection laws)
- With your consent: to send marketing communications (newsletters, offers, product recommendations)
- To analyze website usage and enhance user experience
3. Legal Basis for Processing (where applicable)
- Performance of a contract (order processing, delivery, account management)
- Compliance with legal obligations
- Legitimate interests (fraud prevention, service improvement, direct marketing where permitted)
- Your consent (marketing emails, certain cookies)
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service providers: payment gateways, shipping/delivery companies, cloud hosting providers, IT support
- Legal authorities: when required by law, court order, or to protect our rights/safety
- Business transfers: in case of merger, acquisition, or sale of assets (your data may be transferred as part of the transaction)
All third parties are required to protect your data and use it only for the purposes we specify.
5. International Data Transfers
Your data may be processed outside Kuwait/Saudi Arabia (e.g., by cloud providers with servers in other countries). We ensure appropriate safeguards are in place for such transfers.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., accounting/tax records typically kept for 5–10 years). After that, data is securely deleted or anonymized.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience.
Essential cookies — required for the Website to function (cart, login, checkout)
Performance & analytics cookies — help us understand how visitors use the site
Marketing cookies — used to show relevant ads/offers (where permitted)
You can manage preferences via our cookie banner or browser settings. Note that disabling some cookies may limit Website functionality.
For more details, see our Cookie Policy [link if separate, or remove this sentence].
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (subject to legal retention obligations)
- Restrict or object to processing
- Withdraw consent (where processing is based on consent)
- Data portability (in machine-readable format)
To exercise these rights, contact us at: privacy@almahakw.net
We will respond within the timeframes required by applicable law.
9. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Policy from time to time. The new version will be posted here with an updated "Last updated" date. Significant changes will be communicated via email or prominent notice on the Website.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Al-Maha Agricultural Co.
Email: info@almahakw.net